Privacy Policy
Effective Date: 12/18/2024
This Privacy Policy ("Policy") outlines the data collection, use, and disclosure practices of Transform Health & Aesthetics ("we," "our," or "us") with respect to the information gathered from users ("you" or "users") of our website transformnorth.com (the "Website"). Protecting your privacy is paramount to us, and we are committed to safeguarding your personal information. By using our Website, you consent to the practices outlined in this Policy.
This Privacy Policy will notify you of the following:
All policies relating to appointments and office conduct;
What information we collect;
With whom it is shared;
How it can be corrected;
How it is secured;
How policy changes will be communicated; and
How to address concerns over misuse of personal data.
Appointment Policy
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment.
Consultations Policy
We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. There is a limit of two (2) free consultations per person per 365 days.
Cancellation Policy
As a courtesy to our providers, for non-group appointments, please provide a minimum of twenty-four (24) hours notice should you need to cancel or reschedule an appointment. You will be charged $100 if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance or if there is a no-show. For group appointments, there is a seventy two (72) hour cancellation policy, and the credit card on file will be charged $200 if canceled less than seventy two (72) hours in advance. If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.
Pricing & Prepayments Policy
Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).
If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.
Returns & Refunds Policy
If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.
Prepayments are refundable within ten (10) days of purchase. Services received can not be refunded.
For training courses, payments are non-refundable.
Child Policy
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.
Pet Policy
For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.
Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization other than as necessary to fulfill your request, e.g., to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Cookies:
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Links:
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. Our Local page serves as an online networking strategy by providing links to other businesses. We do not endorse or recommend these businesses, releasing any liability arising from using their products or services.
Children's Privacy:
Our Website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take appropriate steps to remove the information from our records.
Changes to the Privacy Policy:
We may update this Privacy Policy periodically to reflect changes to our data practices. Any updates will be posted on this page, and the revised Policy will be effective from the date of publication.
SMS Data and Consent
If you choose to opt in to receive SMS communications from us, we may collect and store your mobile phone number and your consent to receive text messages. SMS messages may include appointment reminders, service updates, or promotional offers.
We will not share, sell, or rent your SMS consent or phone number to third parties or affiliates. SMS consent is used solely for communications directly from Transform Health & Aesthetics.
You may opt out of SMS communications at any time by replying "STOP" to a message or by contacting us directly using the information provided in this Privacy Policy. Standard message and data rates may apply.
Client Privacy
Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
You can permanently disable your account and remove your information from our database at any time by sending an email to [ ]. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.
These terms remain in effect after your account is disabled.
We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.
Indemnification
You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:
(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;
(b) Your provision or receipt of a Treatment;
(c) Your travel in connection with the provision or receipt of a Treatment;
(d) Your interaction with any other User;
(e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;
(f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;
(g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;
(h) The Company’s use, disclosure, or preservation of User Content; or
(i) Your violation of any rights of another, including intellectual property rights.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Transform Health & Aesthetics
(530) 638-2020
contact@transformnorth.com
2775 Ventura Street Ste C
Anderson, CA 96007